Privacy Policy

What We Collect

We collect the minimum data necessary to provide our service: phone number via OTP for authentication (no name or email required), voice audio and transcripts during active sessions for real-time AI processing, basic usage data to improve our companions, device information for technical support, and payment information processed securely via Razorpay. We do not require social media login or any personally identifying information beyond your phone number.

How We Protect Your Data

Boli uses encryption in transit and provider-managed storage controls described in this policy. Personal data may be processed by the named service providers to deliver the product. See the sections below for scope, retention, and user controls.

Data Sharing with AI Service Providers

To power the voice companion experience, we share specific session data with three third-party AI service providers. You are asked to explicitly agree to this sharing inside the Boli app before your first voice session. You can withdraw consent at any time from Profile → AI Data Sharing → Withdraw Consent. Withdrawing consent stops new voice sessions until you agree again.

What we share during voice sessions: voice audio (live stream during the call), text transcripts of what you and the AI say, and your persona choice (Maya, Priya, or Neha) with the problem category you selected. We do not share your phone number, payment details, contacts, location, or any content from outside the voice session with these providers.

Sarvam AI — Speech Recognition & Text-to-Speech. Transcribes your voice into text so the AI can respond, and converts the AI’s replies into natural speech. Receives the live audio stream and the text of replies destined for synthesis. Sarvam processes data under a data-processing agreement aligned with India’s DPDP Act; voice data is not used to train public models. See Sarvam’s privacy policy.

Google (Gemini API) — Conversational AI. Generates the AI companion’s contextual replies from the transcript of your conversation. Receives text transcripts of your session turns. Use of Gemini in Boli is governed by Google Cloud’s data processing terms; customer content submitted to the Gemini API is not used to train Google’s general-purpose models. See the Google Cloud Data Processing Addendum and Gemini API Additional Terms.

LiveKit — Real-time Audio Transport. Provides the encrypted WebRTC connection that carries audio between your device and our AI providers during a call. Receives the encrypted audio stream in transit and does not store conversation content. Audio is encrypted with TLS and SRTP. See LiveKit’s data policy.

Equal protections. Each AI service provider named above has contracted to provide protections equal to those offered by Boli under this Privacy Policy, through the data-processing agreements cited.

Payments are processed by Razorpay. We do not share conversation content with advertisers or data brokers. Disclosure of your data may also occur if required by law, court order, or to protect our rights.

Agent Action Tools

When an AI agent calls our public action tools, it may send the text and choices needed to produce that response. This request is processed for the current call and is not retained by the tool server.

A counts-only operational metric records the tool name, language, coarse host family, and whether the response included a referral link. The metric excludes request text, scenarios, dates, crisis matches, IP addresses, and user identifiers.

Your Rights Under DPDP Act

Under the Digital Personal Data Protection Act, 2023, you have the right to: access your personal data, correct inaccurate data, erase your data (our Forget Me feature), withdraw consent at any time (including consent for AI data sharing via Profile → AI Data Sharing), and file grievances. When you request data erasure through Forget Me, all your data is permanently deleted within 30 days.

Grievance Officer

Grievance Officer: Sharad. Email: hello@getboli.com. Phone: +91 9529426621. Address: VaakSiddhi Labs Pvt Ltd, Block no: 7, Jatharpeth, Akola, Maharashtra: 444005. All complaints acknowledged within 48 hours and resolved within 30 days as required by law.

Contact Us

VaakSiddhi Labs Pvt Ltd
Corporate Office: Block no: 7, Jatharpeth, Akola, Maharashtra: 444005
Email: hello@getboli.com | Phone: +91 9529426621

About getboli.com

getboli.com is India's Emotional Support Platform, providing AI voice companions for breakup recovery, relationship advice, and family conflict. Professional care can be difficult to find, afford, or schedule; Boli's AI companions are an everyday support option, not a replacement for therapy.

Boli's emotional support app offers 3 specialized AI companions: Neha for breakup recovery, Priya for relationship questions, and Maya for family issues. Each companion speaks Hindi, English, and Hinglish. Phone OTP is used for sign-in, session data is handled as described in the Privacy Policy, and current paid options are shown in the app.

Boli is built by VaakSiddhi Labs Private Limited. VaakSiddhi means mastery of speech in Sanskrit. Learn more about our companions at Neha, Priya, and Maya.